Practiva Health
Frequently Asked Questions [How Do I....]


• Login

    a. Go to www.practivahealth.com
    b. Select [Employees] from the left menu
    c. Select [Login] from the left menu
    d. Enter CustomerID and Pin that was supplied to you.

• Create a new Self Health Assessment (SHA)

    a. Login
    b. From the [Overview-Home] page select [Click here to create a new SHA]
    c. Follow the questionnaire prompts

• Print reports

    a. Login
    b. From the [Overview-Home] page select the most recent SHA record and click on [Print]
    c. This will open the narrative. You can print this report by using the print button of your browser.
    d. This narrative report also has links to your Action Plan© and Health-at-a-glance© reports: these links are placed within the first section of the report and in the “Quick-Jump” menu.

• Change or update my telephone number

    a. Login
    b. From the [Overview-Home] page select [Update Demographics] under account information

• Get a CustomerID and a PIN

    a. Send email to info@practivahealth.com with name, DOB (date of birth) and main identifier.

• Get a copy of my PIN if I have forgotten it

    a. Go to www.practivahealth.com
    b. Select [Employees] from the left menu
    c. Select [Login] from the left menu
    d. Click on the link “Forgot your CustomerID or PIN?”
    e. Enter the required questions and your information will be emailed to the email we have on file for your account

• Have my spouse complete an SHA

    a. If your spouse did not get a CustomerID and Pin:
      i. Contact us via email: info@practivahealth.com
      ii. Or create a record for your spouse:
        1. Login
        2. Click on link “Add record for spouse” under Account Information.
        3. Enter all required questions
    b. Have your spouse login with his/her CustomerID and PIN (not with yours!)
    c. From the [Overview-Home] page select [Click here to create a new SHA]
    d. Follow the questionnaire prompts

• See the results of the SHA:

    a. Login
    b. From the [Overview-Home] page select the most recent SHA record and click on [Print]
    c. This will open the narrative. You can print this report by using the print button of your browser.
    d. This narrative report also has links to your Action Plan© and Health-at-a-glance© reports: these links are placed within the first section of the report and in the “Quick-Jump” menu.

 

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